At a glance
| What you bought | You can cancel | Refund |
|---|---|---|
| Discovery | Any time | In full before work starts; otherwise the unused part |
| Build (deposit) | Any time | In full within 7 days if work has not started; otherwise what was not used |
| Build (accepted milestone) | — | Not refunded; defects are fixed free for 30 days |
| Care plan | With 30 days' notice | Months already started are not refunded |
| Software subscription | Any time, effective end of period | First payment in full if asked within 14 days |
| Billing error or double charge | — | Always in full |
Discovery
If you cancel before we start, we refund what you paid in full. If you cancel during the study, we deliver what has been done and refund the share of the price that corresponds to the work not done, based on the days planned in the quote.
Build
- Deposit. Refunded in full if you cancel within 7 days of paying it and before work has started. After that, the deposit pays for the work already done; whatever is not used is refunded.
- Milestones. A milestone you have accepted is not refunded. During the 30 days after acceptance, we fix at no cost any defect that makes it differ from what was agreed.
- Stopping a project. You may stop a project at any time. You pay for the work done up to then and receive it, and we refund any amount paid in advance for work not done.
Care plans
Care plans are monthly and can be cancelled with 30 days' notice by email. The plan continues until the end of the notice period; months already started are not refunded. If we fail to provide the service of a month, that month is refunded.
Software subscriptions
- You can cancel at any time. The cancellation takes effect at the end of the period already paid, and you are not charged again.
- If you are not satisfied, we refund your first payment in full when you ask within 14 days of it.
- Later payments are not refunded pro rata, except where the law requires it or when we stop providing the service.
- After cancellation you keep access to your data: you can always open, read, print and export it.
Billing errors
If you were charged twice, charged the wrong amount, or charged after a cancellation that had taken effect, we refund the difference in full as soon as we confirm it.
How to ask for a cancellation or a refund
Write to contact@ulamna.com from the email address on your account, with your invoice number and what you want to cancel or have refunded. We confirm receipt within two business days and give you our answer within five business days.
When you get your money
Refunds go back to the payment method you used. Card refunds are issued through Stripe and usually appear on your statement within 5 to 10 business days, depending on your bank. Bank transfer refunds are sent to the account you give us, within 10 business days of our answer.
Disputes and chargebacks
If something went wrong, please write to us first: we can almost always resolve it faster than a card dispute. Opening a chargeback does not prevent us from refunding you directly.
Delivery
All our products and services are delivered digitally (source code, installers, downloads, online services, licence keys) on the dates stated in your quote or immediately on subscription. No physical goods are shipped and no shipping costs apply.
Your legal rights
This policy adds to the rights the law gives you; it never reduces them. If you are a consumer, the mandatory rules of the country where you live apply in addition.
Contact
Ulamna · contact@ulamna.com